So we needed to get some parts for a 2002 Altima. We ordered a coil pack and injector for a misfire code.
The parts were on order and in the mean time, I disassembled the car and found out the plug holes had oil, which meant I did not need the parts that were ordered. I got a valve cover instead.
When the parts came in, a couple days later, we requested a return shipping label, still in the return window and original packaging, with our order, and sent out both parts in the one box with the return slip Rockauto provided. When the item showed delivered status I got a refund for only one item, the injector.
I called and asked about the refund for my coil pack and to my surprise, I was told it would be looked into. I have now called twice and they give me the same answer. They have had over two weeks to do this and nobody is even remotely trying to refund me. It is now approaching a month.
I saw the commercial and as a forum member, decided to try them out but this is unbelievable to wait this long to be refunded for an item I returned and then being told the same thing over and over with no help.