My Bad Experience With Rockauto turned good!

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Thread: My Bad Experience With Rockauto turned good!

  1. #1
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    My Bad Experience With Rockauto turned good!

    So we needed to get some parts for a 2002 Altima. We ordered a coil pack and injector for a misfire code.

    The parts were on order and in the mean time, I disassembled the car and found out the plug holes had oil, which meant I did not need the parts that were ordered. I got a valve cover instead.

    When the parts came in, a couple days later, we requested a return shipping label, still in the return window and original packaging, with our order, and sent out both parts in the one box with the return slip Rockauto provided. When the item showed delivered status I got a refund for only one item, the injector.

    I called and asked about the refund for my coil pack and to my surprise, I was told it would be looked into. I have now called twice and they give me the same answer. They have had over two weeks to do this and nobody is even remotely trying to refund me. It is now approaching a month.

    I saw the commercial and as a forum member, decided to try them out but this is unbelievable to wait this long to be refunded for an item I returned and then being told the same thing over and over with no help.

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  3. #2
    Boost Junkie 1A1's Avatar
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    I've been ordering parts from them for a long time. I hope they resolve your issue. They have already refunded me very quickly for parts returned/core returns.

    Steve
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  4. #3
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    Please respond in a private message with your order number. Thank you.
    Quote Originally Posted by BoostPsiKPA View Post
    So we needed to get some parts for a 2002 Altima. We ordered a coil pack and injector for a misfire code.

    The parts were on order and in the mean time, I disassembled the car and found out the plug holes had oil, which meant I did not need the parts that were ordered. I got a valve cover instead.

    When the parts came in, a couple days later, we requested a return shipping label, still in the return window and original packaging, with our order, and sent out both parts in the one box with the return slip Rockauto provided. When the item showed delivered status I got a refund for only one item, the injector.

    I called and asked about the refund for my coil pack and to my surprise, I was told it would be looked into. I have now called twice and they give me the same answer. They have had over two weeks to do this and nobody is even remotely trying to refund me. It is now approaching a month.

    I saw the commercial and as a forum member, decided to try them out but this is unbelievable to wait this long to be refunded for an item I returned and then being told the same thing over and over with no help.

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  6. #4
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    Quote Originally Posted by RockAuto View Post
    Please respond in a private message with your order number. Thank you.
    Just sent it. Thanks.

  7. #5
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    I have been ordering parts as well from Rock Auto and have never had an issue.
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  8. #6
    SupraForums Member Demon2318's Avatar
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    I have had dozens of orders through RockAuto with no issues.
    I'm just here trying to be like Dave Tanner....

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  9. #7
    Hardtop Crew dreamcar88's Avatar
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    rock auto rules
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    Click here to enlarge Originally Posted by 2J_S2K Click here to enlarge
    Peeked in the garage... made sure it was still there lol

  10. #8
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    Quote Originally Posted by DaTruth View Post
    I have been ordering parts as well from Rock Auto and have never had an issue.
    Quote Originally Posted by Demon2318 View Post
    I have had dozens of orders through RockAuto with no issues.
    Quote Originally Posted by dreamcar88 View Post
    rock auto rules
    I have never had an issue. It was only this time. Rockauto processed everything for the refund, sorry for the delay of update. Thank you!

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