Hey all... long story short I got outsourced, and I figured it never hurts to have some feelers out there so here it is...
I am an IT Trainer... Have legal experience... I have been earning low 60's? Here is my resume? Any ideas? Please no flames / post whoring.... Just looking for some help....
Summary: IT Certifications (MCP, CCNA, Net+)
8+ years hands on IT training experience
Excellent interpersonal and communications skills
Education: Bachelor of Science in Finance
University of Maryland, College Park, Maryland
Experience: IT Learning and Skill Development Manager, February 2004 to Current
Whiteford, Taylor & Preston LLP – Baltimore, Maryland
Designed, developed and delivered customized presentations and materials modeled around the firm’s computer and telephone infrastructure. Developed and presented new hire technical orientations. Designed and developed schedules for individuals as well as departments to meet their IT training goals. Worked with the IS Helpdesk as last line of user support. Audited all work order tickets to make sure classes we effective and relevant. Developed a forum for users to participate in to spur knowledge transfer between peers. Created awareness and grew the training initiative within the firm as a whole.
Director of Education and Operations, September 2000 to January 2002
ACTT - Phoenix, Arizona
Hired, trained, supervised and managed IT instructors and sales staff of nine. Developed and delivered custom curriculums and training programs for companies based on coursework for MCSE (Windows 2000 professional, server, Active Directory) and MOUS (Word, Excel, PowerPoint, Outlook, etc) ranging in size from Fortune 500 (Verizon, General Motors, Iron Mountain) to medium sized businesses Position of final decision maker for technical and non-technical issues. Prepared and delivered financial reports for corporate headquarters on regular basis.
Technical Instructor, May 1999 to September 2000
ACTT - Baltimore, Maryland / Raleigh, North Carolina / Chicago, Illinois
Lead training courses in using Microsoft Office (Word, Excel, PowerPoint, Outlook, etc) and introductory networking courses (Net+). Developed and delivered internal ‘Train the Trainer’ courses which resulted in a 17% increase in student satisfaction company-wide. Worked with the Director of Education to develop training programs to fit customer requirements ranging from introductory computer courses to advanced networking concepts. Demonstrated strong skills in business management and development which lead to promotion.
Information Systems Team Leader May1996 – May 1999
University of Maryland - College Park, Maryland
Hired, trained, and managed a team of over 35 technicians to troubleshoot and fix university staff pc’s and network connectivity issues for students connected to university LAN on various platforms including windows 3.x, windows 95, 98, Me, NT and Macintosh. Lead interactive training on Microsoft Word, PowerPoint, Excel, Outlook, and various web programs for Resident Life staff. Last line (tier 3) of technical support for department staff on software and hardware issues.
Skills: Operating Systems – Windows 95, 98, Me, 2000, XP, NT 4.0, Linux., Palm OS, Blackberry OS
Software – Microsoft Office 95, 2000, XP, 2003, Word Perfect suite, DocsOpen, Elite Webview, Adobe Acrobat, IE, FTP, Citrix and Terminal Services, TCP/IP, Exchange 5.5 and 2000, IIS, TimeKM.