www.emspowered.com, Baktash Taghehchian is the guy that runs/owns it.
Phone: 1 (512) 686-2800
Fax: 1 (512) 236-5168
shop's f/b: http://www.facebook.com/pages/EMSPow...211222?sk=info
11400 Old Lockhart Hwy
Creedmoor, Texas 78610
If you have ever entertained thoughts of taking your car there for *any* work, I'd advise you to stay far, far away. The customer service is horrible, the owner, Baktash, seems to be a chronic liar based on my experience with him.
In the latter part of 2011, I picked up a set of staggered 19" Volk Racing Time Attacks for my E90 M3 . I contacted Baktash about having them powder coated, as he offered the service for a pretty reasonable price. After discussing my wants, I dropped off one wheel to his shop in mid-December. He powdered it w/in about 2 weeks. I had the other 3 wheels prepped for powder and on 1/28/2012, dropped them off. I explained at that time that I would like to change the color choice, requesting one color on the barrel and face, and a separate color on the lip. He advised he would have to order the powder and that once it came in, it would take a couple days to complete the job. Perfect, as TX2K was in March, and I had plenty of time to get the other mods for the car in place.
On 2/2/2012, I texted him, inquiring as to whether the powder arrived. He replied that it had, but that his powder coating gun was broken, and that he sent it off to be repaired. He said it would be a few days, and he'd call me in about a week to pick them up. As my stock wheels are 18" and the Volks are 19", I had to get new tires. I arranged to sell my OEM 219s for $800, which would cover a good portion of my new tire purchase. The buyer agreed to wait a couple weeks while my Volks were being powdered. Over the next month, whenever I tried to call/text/email Baktash, the *only* time he replied was when I indicated that I was on my way to see him, which is no small feat due my not living/working anywhere *near* his shop, which is south of Austin. It takes me damn near an hour or more to make it down there. Twice in that time span, I drove down there and he a) wasn't there or b) told me that he was still waiting for his gun. His delays became my delays, and eventually my buyer couldn't wait any longer, and moved on to another seller. $800 lost b/c this guy couldn't get this resolved. Couple that with the fact that the PS2s currently on the car are so far into the wear indicators, I'm almost running slicks in the back. The M3 is pretty much parked b/c it's not really safe to drive. No sense is shelling out cash to get 18" *and* 19" tires.
On Thursday, 3/15/2012, I got tired of the lack of communication, and made a surprise visit to see him *again*. He had another customer there, and had the nerve to ask me, "Hey, we were waiting on your powder, right?" When I tersely reminded him that we were allegedly waiting for his powder coating gun to be repaired, he replied with, "Oh, yes, I remember now. I'll work on them and they'll be ready for pickup on Saturday." I told him I would be down to pick them up on Tuesday, 3/20/12. No TX2K for the car.
On 3/20, I took 4 hours of vacation time to drive down there and pick them up, and to take them to have the tires mounted afterwards. I called him early that afternoon and since he (surprise, surprise) once again didn't pick up his phone, left him a v/m advising him I was on my way. I followed it up with a text. His response (via text), as I've already left work?WTH??? Another pissed away afternoon dealing with this guy. I explained that I took half a day of vacation based on his word that they'd be finished. His response:I'll have to drop them off for you tomorrow. They're not finished. I'll deliver them for you myself tomorrow.3/21 came and no call, no email, no text. I called him and requested a status via v/m. No response. I texted him asking when he was going to drop them off. No response. Over the next few days, same thing, I'd call/text, and he'd just ignore me. I work long hours, and with traffic, I can't make it down there without going over my lunch hour, nor can I make it down there *after work* without leaving early, so this situation was really causing me some angst.I'm not going to charge you for any of this. It's all free due to our delays. I'm sorry for the way it turned out. I'll be dropping them off for you tomorrow (3/21).
On 3/29, I had enough. I arranged to take *another* half day of vacation, and drove down there. I walked in and Marc was there, but no Baktash. I went to the front of the shop and there were my wheels, untouched since the last time I saw them over a month ago. I grabbed them and loaded them into my truck. Marc apologized for them not being done, but there isn't anything he could say that would placate me.
All in all, this ordeal cost me:
-$800 in the sale of my other wheels
-A day's worth of vacation
-about $100 in gas driving my truck back and forth down there to find out WTH was going on.
-whatever it costs to remove the powder from the one wheel he did powder before I changed my mind on the color.
In conclusion, Baktash T. is a liar. The treatment I received was inexplicable. He has no *idea* of what customer service is, nor does he seem to care. His work ethic is non-existent, and I would be loathe to take my car there for *anything*, based on this experience. He blatantly lies and makes excuses about not doing the work and why he misses deadlines. His disregard for my time royally pissed me off. Bak, I know you're a (banned) member here (baktasht). You need to get a clue. Marc, you can feel free to point him to this thread, as I'll be copying this over to the FJ/MR2 forums of which I see he is a member. Looking at some of the issues *those* guys were having (orders being placed and having to track down where they're at), I'm sure no one will be surprised. The shop's f/b shows that emspowered was founded in 2005. One would think that they would figure out how to stand behind their word by now.
Oh yeah, I saw a red MKIV in there with the hood up. Hope that car doesn't belong to anyone here.