You have to be a very patient person if you want to bring your car to them. It takes them a while to do something, giving you all kinds of excuses and at times do not even know what the hell they are doing. And make sure your blood pressure and cholesterol is good when you get your bill so you don't get a heart attack.
a) I helped a friend get his car tuned. It was brought to Zen Motors. I was requested to monitor the car since he lived more than 250 miles away. It took more than 6 weeks to get it done. Only after Zen was trashed talked on CL that they finally brought it to another shop for it be done by that shop. Every week an excuse was given . Excuses that were even dumb like on the first week they blamed the damn stock fuel lines why the car only made over 300rwhp. They freaking didn't know that our stock lines can provide at least 500rwhp of fuel. In short, they said a -6an line was needed which we all know is only a tad bigger than our stock lines. An expense that wasn't necessary at all. Simple , either someone wanted to make money and take advantage of the ignorance of the client or someone didn't know what the heck he was doing. I am pretty sure it is one or the other. Even if the owner gave them the signal to install the -6an line so they have no excuses of why the car was only making more than 300rwhp , damn car sat for another 4 or 5 weeks until the trash talking began. So Zen to quench the fire I believe , brought it to another shop to be tuned which took a day and made 522rwhp.
b) Another friend, forum member Duwerke, brought his car for a 2jzgte swap. It took 17 months to get it done. In fact the car was just picked up yesterday. A very long ordeal which is not the fault of the car owner like engine bought by Zen was bad, the harness they bought for him was also bad and apparently they couldn't fix the harness so they asked another shop owner to work on the 2jzgte harness. All kinds of excuses. 17 months is a loooooonnnggg time for a 2jzgte swap.. lol.. even a shadetree mechanic doesn't take that long .
c) Just yesterday , another of our forum members stated on the Southeast section that he was done wrong by Zen. He had his supra sitting in that damn shop for a year. He had all the parts they needed and yet damn supra sat in their shop since November 2011. Thats more than a year now. Being mad, he fired them and pulled out his stuff yesterday. He had to get his car , engine , and 6 speed transmission which was torn apart .... in parts and some of his parts still missing ( I hope I got that right Sol, if not correct me please and just fill in all the other details in here if you wish as you did at the Southeast Section).
I won't even discuss the details of the invoices / bills all these three people were given . I will if I have to since I am privy to the details. At this point it would suffice to know that they are not happy. What do you expect ? You are paying for Zen's inefficiencies and other works done by someone else for Zen.
I have been refraining from starting a shop review for Zen but for them not to do Sol (Nomolos1) right , who even recommended Zen on a thread in the Southeast section, I believe people should know what is going on so no one will be in the same dilemma that some of our forum members were in with this shop. I have discussed this with a moderator thus this thread was started.
I believe what a shop should do is be honest to its clients. If it cannot do a job at a time frame the clients are expecting , let them know. Don't give them excuses week after week . A shop's problem is not the problem of its clients. By the very fact that it accepted the job order, it has the obligation to fulfill it otherwise tell them frankly that they cannot do it so the client can make decisions immediately and not let weeks , months or even a year pass then slap the client with a ridiculuous invoice even if the job order wasn't done as initially discussed.
I hope Dan (owner of Zen Motorsports in Suwanee GA ) sees and read this review. He needs to do a lot of explaining. Even if it was public knowledge in another forum where he was trashed talked, he was quick in trying to deny and hide the shop's inefficiencies when I pointed them out in a thread at the Southeast section . Sol and his wife stood by his side defending him. Letting people know that their two supras are there in his shop and to the point of recommending him. Now , to find out that he didn't do Sol right is just plain disgusting to me. You don't bite the hand of the person feeding you !
We don't need shops who don't do our forum members right. Would anyone here be happy if you are in the shoes of these forum members ? I really doubt it.
EDIT : 01/07/13 - so you guys are not misled ...
As Dan said on post #5 , read the whole thread so you will see how the people concerned confirmed what was said here , how he tried to make excuses for JB & Mark, he can't even answer Sol's questions and Jay coming out relaying same bad experience and more thus he had to stop check payments for Zen. I also dared him (post #103) to call the 4 people involved & post here that what I said here is not true. So far he isn't able to do it which simply says that what was said here is true and all he does is making excuses for his inefficiencies. It doesn't change the fact that these 4 people were unhappy for Zen keeping their cars that long. Dan's problems, wether internal or with the people / companies they deal with which he uses for justification, are not the problems of their clients. Clients do not have to suffer. They just have to be honest if they can't do the job in an acceptable or promised time frame, they let go of the clients and not make them continually wait for a long time. Sol, out of exasperation had to pull out his car in pieces, his v160 6 speed tranny in pieces too after more than a year it sat at Zen Motors even if he had over $20k of parts sitting in their shop. It simply wasn't being worked on.
EDIT : 02/06/13 read till the end .. and you will see how an employee of Dan decided to come out and say the truth ... about what he knows and what was going on at Zen Motors and some other people wanting to sue Zen Motors
EDIT : 03/15/13 Now, even the very person Dan bragged about on his very first post on this thread that loved them and defended them , finally said , "I am not using Zen Motors anymore" . WHY ??? She finally saw the true colors of Dan / Zen Motors. She had to go through 3 engine rebuilts in 6 months. She has seen how Dan lied to her about abusing her car and no sense of responsibility for what they have done on her car . Dan has to put the blame on someone else but him or his shop.