My name is Hazel from eBay Customer Support Team and I received your case about the Fuel Filter Plate Mount Bracket (-) you bought from the seller “jegsperformance”. I understand that you wanted assistance since you did not receive the complete items you ordered. Allow me to help you with your case.
Upon checking the details of the transaction, I found out that the item was delivered to your address on March 7th yet you only received one instead of two quantities.
During this situations, when a buyer has not received the complete items purchased yet it was delivered successfully to the specified address of the buyer, we may consider it as stolen. I want to assure you that there is nothing to worry about. You are fully covered under by eBay Money Back Guarantee.
For us to review the case further we need some documents and information on this case. We need your help to resolve this case. Please file an incident report with your local law enforcement agency (police department) because we consider this as stolen. Filing an incident report is generally free of charge and is easy to do.
Here are the details that must be included in the report:
-- Description of the item you did not receive
-- Name of the officer filing the report
-- Officer's badge number
-- Station location (city and state)
-- Station phone number
If your local police or law enforcement agency is unable to provide the report you requested, please send us the information listed above and we’ll contact them to verify that you attempted to file a report.
We've placed this case on hold for 10 calendar days until March 19, 2019 to allow you to get an incident report. Once you have the report, you can scan it and upload it via this link:https://ocsnext.ebay.com/ocs/mudcwf?...SMemberAppeals
I’d also like to apologize that you have to take another 10 days to resolve your concern. But please understand this action we have taken is an initial resolution for your concern. We place cases on hold to provide each member ample time to give us the information and evidence required to come to a fair decision on each case. The police incident report will then allow us to confirm that the item got stolen, which will in turn allow us to proceed with your full refund.
In the comments section, please add " "; this will allow us to track and link your documents with this concern. Once you have selected your documents, you will want to select the General document type. Select send and wait for the confirmation to appear to ensure your documents have been submitted for review.
Please make sure that your documents meet the following requirements:
They must be in the *.gif, *.jpg, *.png, or PDF file formats.
For security reasons, they must not be aggregated (compressed) or executable files.
The total size of the documents cannot be greater than 20 megabytes (MB).
Each file cannot be larger than 2 MB.
Kristian, to summarize it, I have place the case is on hold until March 19th however, if the report will provided on an earlier date, we can release the hold and give a decision.
I'm confident that the action I have taken will resolve the concern in the soonest time possible. We appreciate your patience and understanding. Thank you choosing eBay as your business partner.
eBay Customer Support