Dear Supraforums-members,
although I am not a very active writer on this forum (due to the lack of time), I read it a lot because of the useful interesting topics, and I am also a longtime Supra-enthousiast and owner.
I do not like to give negative comments, but I feel like I have to be honest and post my story about my last order from MVP Motorsports.
After some positive buys and experiences with MVP and Robert in the past, I paid a new order on the 24th of May 2015.
Robert emailed me a confirmation of the payment of the order on the 27th of May.
On the 8th of June I emailed to ask an update about my order. Robert replied on the 9th of June to me that he requested the status of my order.
After that, I did not receive any emails or updates, so on the 23th of June I send Robert an email (again) to request my status, because I needed the parts for a project.
I did not receive a reply back in the first days, so I called MVP, and asked Robert on the phone why communication was so poor and why I did not get a fixed date for shipment of my order. He answered that he would get after it and email me some information. He also said on the phone that one part was a special order from Japan that could take up to 3 Months to deliver (sadly he did not mentioned that before I paid my order; then I would have chosen an alternative)
So on the 29th of June I get an email from Robert that his supplier does not reply to him, but that he would manage to get 1 of the 2 still missing parts in their warehouse that Friday the 3th of July.
The 30th of June, Robert sends me a confirmation that 1 part surely will be there Friday the 3th of July.
That Friday on the 3th of July, I emailed Robert again to ask if that one part arrived at their warehouse, but he responded me that due to the 4th of July, the shipment did not arrive, but it would arrive on Monday the 6th of July.
So I called Tuesday the 7th of July to ask if the part came in, but he still didn't receive it, and would email me an answer the next morning.
Wednesday the 8th of July I called Robert at MVP, but the first 2 times he hung up the phone. So I call him a 3th time, and said I was not happy with all the delay and false promises, and that I really wanted an answer/date for the completion of the shipping. He put me on hold and after some minutes he told me that the part (what should come in on the 3th of July), will be delayed for another 2 weeks, and that the other supplier from Japan did not respond to him, so that I would probably had to wait another 2 to 3 Months.
So I ask him to ship out the rest of the parts, so I can proceed my project, and to ship both 2 missing parts when they receive them both in their warehouse.
I also emailed him that same Wednesday to ask my tracking number and invoice; only the tracking number was replied.
although I am not a very active writer on this forum (due to the lack of time), I read it a lot because of the useful interesting topics, and I am also a longtime Supra-enthousiast and owner.
I do not like to give negative comments, but I feel like I have to be honest and post my story about my last order from MVP Motorsports.
After some positive buys and experiences with MVP and Robert in the past, I paid a new order on the 24th of May 2015.
Robert emailed me a confirmation of the payment of the order on the 27th of May.
On the 8th of June I emailed to ask an update about my order. Robert replied on the 9th of June to me that he requested the status of my order.
After that, I did not receive any emails or updates, so on the 23th of June I send Robert an email (again) to request my status, because I needed the parts for a project.
I did not receive a reply back in the first days, so I called MVP, and asked Robert on the phone why communication was so poor and why I did not get a fixed date for shipment of my order. He answered that he would get after it and email me some information. He also said on the phone that one part was a special order from Japan that could take up to 3 Months to deliver (sadly he did not mentioned that before I paid my order; then I would have chosen an alternative)
So on the 29th of June I get an email from Robert that his supplier does not reply to him, but that he would manage to get 1 of the 2 still missing parts in their warehouse that Friday the 3th of July.
The 30th of June, Robert sends me a confirmation that 1 part surely will be there Friday the 3th of July.
That Friday on the 3th of July, I emailed Robert again to ask if that one part arrived at their warehouse, but he responded me that due to the 4th of July, the shipment did not arrive, but it would arrive on Monday the 6th of July.
So I called Tuesday the 7th of July to ask if the part came in, but he still didn't receive it, and would email me an answer the next morning.
Wednesday the 8th of July I called Robert at MVP, but the first 2 times he hung up the phone. So I call him a 3th time, and said I was not happy with all the delay and false promises, and that I really wanted an answer/date for the completion of the shipping. He put me on hold and after some minutes he told me that the part (what should come in on the 3th of July), will be delayed for another 2 weeks, and that the other supplier from Japan did not respond to him, so that I would probably had to wait another 2 to 3 Months.
So I ask him to ship out the rest of the parts, so I can proceed my project, and to ship both 2 missing parts when they receive them both in their warehouse.
I also emailed him that same Wednesday to ask my tracking number and invoice; only the tracking number was replied.
